Ordering Information Questions
I'm having trouble ordering online, what can I do?
You can order by Phone, Fax or Mail!
Ordering By Phone:
Call us toll-free at 1-800-LIVE BUG begin_of_the_skype_highlighting 1-800-LIVE BUG end_of_the_skype_highlighting (1-800-548-3284 begin_of_the_skype_highlighting 1-800-548-3284 end_of_the_skype_highlighting). We accept DiscoverCard, MasterCard and Visa. Please have your credit card ready before calling. $10.00 minimum, please. Monday - Friday, 8:00 to 5:00 Pacific Time.
Ordering By Fax:
Fax to 1-661-746-0334. If ordering from a school, organization or institution, please fax your order on company letterhead or on our order form. Please include a signature from a billing authorization official. 24 hours a day.
Ordering By Mail:
Insect Lore, Box 1535, Shafter, CA 93263
Insect Lore accepts Discover Card, MasterCard, Visa, check or money order.
To order by Mail or Fax, print out this file:
Download Order Form (pdf file)
Download Order Information (pdf file)
Do you accept Purchase Orders?
We will accept purchase orders by mail or fax only (to 661-746-0334 begin_of_the_skype_highlighting 661-746-0334 end_of_the_skype_highlighting). Call-in purchase orders are not accepted. You may also place an order on your own letterhead or on our order form. Please include a signature from a billing authorization official.
What about ordering live critters?
If you are ordering live specimens, make sure you are ready to use them. All shipments containing live materials must be opened immediately upon receipt. If you are a school and your orders arrive at a warehouse, make arrangements to have your living materials handled. We cannot be responsible for live shipments that are left unattended.
What are coupons and certificates?
These are redeemable for live insects and critters. Certificates are like money, they're worth the value of your live shipment. If you are not sure about ordering live or by certificate, order certificates for live creatures. If you order certificates, put them in a safe place. Your original certificates must be returned by mail or redeemed online using the unique code before the live specimens can be shipped.
You can redeem your certificate by fax. Just fax to 661-746-0334. We cannot redeem certificates by phone and cannot be responsible for lost certificates.
What if I've lost my coupon or certificate for the live shipment?
We have bad news for you. Each coupon or certificate that comes in a kit has a unique code on it that's "worth" the live critter shipment. Without the coupon or certificate code to redeem ... well, you get it.
How long will it take to receive my order?
Processing time is approximately 3-4 working days, delivery time is approximately 5 working days. The kits take roughly four days in the mail, or two days if you choose FedEx rush shipping.
Count on 6 to 8 days from the day you place your order if you ship standard, 3 or 4 if you expedite it. If you rush your order, we make certain that your order processes and ships the same day that you order it, (as long as it’s placed by 1pm Pacific Time).
If temperatures are extremely hot or cold, live shipments will be delayed to ensure the critters' survival en route.